Ketchikan's The Bus improves staff and rider communication with Swiftly

Ketchikan had two primary goals
Goal 1:
Provide a streamlined, resilient operational system to the team
See improved operationsGoal 2:
Bring high-quality, accurate real-time data to riders
Check out rider impactThe Bus at a glance

Ketchikan, AK

Fleet of 12 buses

453k annual passenger trips
Goal 1: Provide a streamlined, resilient operational system to the team
Products:
Live Operations
Service Adjustments
Onboard App
Outcomes:
4.4k service adjustments communicated in March 2025, mostly in response to a landslide
Staff get real-time vehicle assignment and location for daily and emergency operations
Operators access modern navigation and schedule adherence information from tablet-based Onboard App
Goal 2: Bring high-quality, accurate real-time data to riders
Products:
Real-Time Passenger Predictions
Service Adjustments
Rider Alerts
Outcomes:
10% more real-time data captured
Fewer "Where's my bus?" calls
Increased ridership from both local residents and visitors
Reliable service provided even after emergencies
See the impact at your agency
Contact us for a look at how we can improve your agency's proactive operations and passenger information.