PROACTIVE OPERATIONS
Catch service problems before your riders do
Swiftly sorts urgency from the noise so you can act quickly, before small issues become problems your riders feel.
Trusted by 200+ transit agencies worldwide
Live operations
Know exactly where to look first
See your whole network at a glance and easily spot which vehicles are running early, bunched, or missing. Cut resolution time by up to 75% by always knowing which issues to fix first.
gps playback
Investigate any incident within minutes, not days
Pull up any vehicle’s exact path, speed, and schedule adherence, updated to the last minute. That’s how agencies cut customer call resolution time by 50%.
Onboard app
Guide operators through detours, no radio needed
Turn-by-turn updates reach operators the instant dispatch enacts a detour or other adjustment. The same guidance keeps operators confident when they’re new to the job or just new to the route.
Incident management
Keep every team aligned when an incident hits
Every team works from the same incident record in real time, so nothing gets lost between dispatch, field staff, and the report you write afterward.
communications
Save your attention for what actually needs it
Real-time transcription turns every call into text you can scan in seconds, so the one that actually needs you doesn’t get lost in the noise of the rest.
transit data platform
Every issue you resolve makes your service smarter
Every issue you catch and resolve in Swiftly feeds the same engine that powers ETAs, reporting, and onboard tools. Fix it once, and it’s better everywhere.
Why agencies choose Swiftly for proactive operations
Clear at a glance
Live vehicle locations, service data, and alerts give staff a shared picture of what’s happening across the network.
Faster to act
Staff can spot issues, investigate what happened, and take action without piecing together information across disconnected tools.
Aligned across teams
Dispatch, operators, and communications work from the same incident information, keeping everyone coordinated as service evolves.
CASE STUDIES
Powering the cities that move the world
Transit agencies of all sizes rely on Swiftly’s Transit Data Platform to improve the rider experience, boost service reliability, and operate more efficiently.
MDOT MTA
Better technology for dispatchers and operators
MDOT MTA improved on-time performance by providing dispatchers and operators with access to real-time performance data, both in the operations center and on the bus.
25%
More likely to be on-time
37%
Less likely to be early
20%
Drop in early timepoint arrivals
TheBus
Swiftly allows our Operations team to work more efficiently, spend less time on data entry, and communicate detours to passengers faster and more accurately.
Sean Paio
,
VP of Transportation
MBTA
We are utilizing technology to give our dispatchers and operators the tools to make timely decisions and deliver improved and more reliable travel for our riders.
Phillip Eng
,
General Manager and CEO
Valley Metro
Historic OTP improvement with proactive operations
Valley Metro equipped dispatchers with real-time performance data and improved system-wide on-time performance (OTP). Swiftly eliminated gaps in missing and inaccurate performance data.
10%
System-wide OTP improvement
25%+
Improvement on priority routes
9%
More data captured
Pierce Transit
Swiftly allowed me to have real-time overview of buses. We can monitor and anticipate where a slowdown is happening. We can catch the problem early on.
Brandon Patacer
,
Service Support Supervisor
CARTA
Swiftly gives us the ability to take action. If buses are right on top of one another, you can easily see, ‘These two need to be spaced out.’ It broadcasts the information, so you can act.
Megan Ross
,
Fixed Route Operations Manager
SMART
We have a large service area. When disruptions occur, reroutes can span many miles. Swiftly allows us to provide visual detours to riders in Transit faster than ever.
Corey Rowe
,
Policy and Planning Coordinator
One Transit Data Platform for every team
Operations
Shift from reactive to proactive operations. Handle whatever the day throws at you with Swiftly’s real-time tools.
Operations
Planning
Spend time improving service, not pulling data. Ground every planning decision in granular data, not assumptions.
Planning
Scheduling
Build schedules around how service actually runs. Give schedulers a detailed picture of real-world performance.
Scheduling
Featured Resource
Executive interview: MDOT MTA’s approach to improving on-time performance
What can agencies do to improve OTP today? MDOT MTA’s Mike Helta shares a practical playbook of experiments that are already delivering results.
