Webinar:

Navigating detours—Best practices for improving passenger information

—

Wed

Dec

2023

Let’s be honest: detours can be a nightmare. Parades. Marathons. Protests. Roadwork. Water main breaks. Four-alarm fires. Sometimes, detours are planned. Sometimes, they pop up haphazardly. Either way, transit agencies are often forced to scramble together an alternate route.

Transit agencies know that their customers deserve better. Riders need accurate, easy-to-understand information during detours. And agency staff need a simple way to get it to them.

Access the recording to learn:

How to centralize detour information so you can enter it once and communicate it everywhere
Actionable steps to inform all internal staff members of detours
Best practices to keep riders as knowledgeable as your team

Transit agencies know that their customers deserve better. Riders need accurate, easy-to-understand information during detours. And agency staff need a simple way to get it to them.

Access the recording to learn:

How to centralize detour information so you can enter it once and communicate it everywhere
Actionable steps to inform all internal staff members of detours
Best practices to keep riders as knowledgeable as your team

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Featuring

Ashli Molina

Deputy Director of Bus Technology

MBTA

Christine Mongeau

Partnerships

Transit

Mike Helta

Chief Customer Experience Officer

MDOT MTA

Sébastien Mackey

Transit Planner

Société de transport de Lévis

Ritesh Warade

Chief Transit Officer

Swiftly

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Navigating detours—Best practices for improving passenger information

Transit agencies know that their customers deserve better. Riders need accurate, easy-to-understand information during detours. And agency staff need a simple way to get it to them.

Access the recording to learn:

How to centralize detour information so you can enter it once and communicate it everywhere
Actionable steps to inform all internal staff members of detours
Best practices to keep riders as knowledgeable as your team

December 6, 2023 12:00 PM

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What’s a Rich Text element?

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Static and dynamic content editing

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Featuring

Ashli Molina

Deputy Director of Bus Technology

MBTA

Christine Mongeau

Partnerships

Transit

Mike Helta

Chief Customer Experience Officer

MDOT MTA

Sébastien Mackey

Transit Planner

Société de transport de Lévis

Ritesh Warade

Chief Transit Officer

Swiftly

Featuring

Ashli Molina

Deputy Director of Bus Technology

MBTA

Christine Mongeau

Partnerships

Transit

Mike Helta

Chief Customer Experience Officer

MDOT MTA

Sébastien Mackey

Transit Planner

Société de transport de Lévis

Ritesh Warade

Chief Transit Officer

Swiftly

Webinar:

Navigating detours—Best practices for improving passenger information

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5

Heading 6

Featuring

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

Featuring

Featuring

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