Customer Service
Reduce complaints with better rider information
Swiftly’s best-in-class passenger information cuts down on rider complaints, and our customer service tools help staff resolve the remaining calls up to 5x faster.
Trusted by 200+ transit agencies worldwide
Customer service teams improve the rider experience with Swiftly
Swiftly enables customer service teams to communicate reliable real-time information with riders, even during disruptions and with limited resources.
50%
More accurate predictions
The Swiftly Data Engine generates the industry’s most accurate real-time predictions, directly improving the rider experience and reducing customer complaints by up to 10%.
90%
Fewer miss-the-bus predictions, protecting rider confidence
75%
Reduction in time needed to investigate a customer complaint
10%
Reduction in customer complaint calls
Real-Time passenger Predictions
Build rider trust with reliable real-time information
Swiftly’s Real-Time Passenger Predictions are up to 50% more accurate than other systems thanks to the Swiftly Data Engine, which incorporates multiple GPS sources and your agency’s unique traffic patterns. Fewer missed buses means fewer rider complaints.
Live Operations + GPS Playback
Resolve customer calls in seconds
With Live Operations and GPS Playback, staff see exactly where vehicles have been and are in real time, along with schedule adherence information. Staff can respond to missed bus calls with passengers still on the line, no callback or escalation to a manager needed.
CASE STUDIES
Powering the cities that move the world
Transit agencies of all sizes rely on Swiftly’s Transit Data Platform to improve the rider experience, boost service reliability, and operate more efficiently.
DCTA
It used to take about 10 minutes to resolve ‘Where's the bus?’ questions. Now we can just check Swiftly and help riders out pretty much right away.
Tammy Motteler
,
Director of Customer Programs
KCATA
Driving ridership with better passenger information
When a cyberattack compromised KCATA's systems, Swiftly maintained real-time passenger information and continued improving service reliability across the network.
94%
fewer miss-the-bus events
10%
reduction in rider complaints
30%
increase in transit usage
LA Metro
Swiftly data goes into our Metro-branded app, but it's also going into every rider app out there. Riders will benefit, no matter which app they choose to use.
Nina Kin
,
Digital Experience Tech Lead
SEPTA
We started with a paper form for disruptions. Now cancellations pipe directly into Swiftly, which updates our own modern app and website, as well as all the various interfaces and apps that people might choose.
Katie Monroe
,
Project Manager for Service Disruption Communications
Pierce Transit
Swiftly helps us foster a better public perception of our service. The information really is real-time, making us look like a better-informed agency. Swiftly is an awesome tool.
Christine Barry
,
Customer Service Assistant Manager
Keep riders choosing transit with best-in-class passenger information
Save staff time with efficient tools
Intuitive tools save customer service teams hundreds of hours every year, with less time wasted and faster responses to rider questions.
Meet riders where they are
Real-time information automatically appears in all leading trip-planning apps such as Google Maps, Apple Maps, and Transit.
Consistent detour information, everywhere
The same detour information shows up consistently in rider apps and staff dashboards, preventing confusion during stressful moments.
