Passenger Information
Give riders the confidence to choose transit
Accurate predictions build rider confidence one trip at a time. Swiftly’s real-time passenger information is proven across billions of passenger trips and is the only system that stays accurate through detours, cancellations, and service changes.
Trusted by 200+ transit agencies worldwide
real-time passenger predictions
Deliver the most accurate predictions in transit
Swiftly’s prediction engine incorporates real-time conditions and learns from historical patterns to deliver ETAs up to 50% more accurate than other systems. Happier riders make for calmer days, agency-wide.
service adjustments
Keep predictions accurate through every detour and cancellation
Swiftly predictions update automatically when dispatchers enact a detour or cancel a trip, and rider-facing information immediately reflects the change. Fewer ghost buses. More ETAs riders can trust.
rider alerts
Alert riders before they have to ask
Swiftly sends clear, targeted updates to riders, with messages pre-filled the moment staff log a disruption. Alerts flow to the channels riders already use, instantly during unexpected issues or scheduled in advance during planned service changes.
transit data platform
Predictions are just the beginning
The same data behind our ETAs also powers historical reporting, day-to-day operations toolsets, and integrations with other systems. Invest once in prediction quality, and the benefits flow downstream.
Why agencies choose Swiftly for passenger information
Consistent across channels
Predictions and rider information draw from the same real-time data, so riders see the same version of service across every channel.
Accurate through disruptions
Detours, cancellations, and other changes to service automatically flow into predictions and rider information.
Easy to connect
GTFS-rt and open APIs make it simple to send Swiftly’s real-time passenger information to the apps, signs, websites, and other tools riders use.
CASE STUDIES
Powering the cities that move the world
Transit agencies of all sizes rely on Swiftly’s Transit Data Platform to improve the rider experience, boost service reliability, and operate more efficiently.
RTC of Southern Nevada
Communicating disruptions with visitors and local commuters
Swiftly helps the RTC keep riders informed about detours through the busy schedule of events hosted in Las Vegas.
24.5%
prediction accuracy improvement
1,130
adjustments communicated monthly
95,000
Transit users can view detours
LA Metro
Communicating with riders across every platform
LA Metro uses Swiftly to communicate service adjustments and rider alerts across all platforms, from the agency app to third party apps and signage.
6,400
adjustments communicated monthly
400
monthly rider alerts
30+
real-time data integrations
SEPTA
We started with a paper form for disruptions. Now cancellations pipe directly into Swiftly, which updates our own modern app and website, as well as all the various interfaces and apps that people might choose.
Katie Monroe
,
Project Manager for Service Disruption Communications
Pierce Transit
Improving real-time passenger information
Pierce Transit implemented Swiftly to improve the accuracy and accessibility of real-time information for riders and staff.
50%
more accurate prediction
12x
more GPS data points
12%
extra gain in near-term predictions
TheBus
We used to manually write out detour directions. Now, staff draw detours, and Swiftly automatically updates predictions, shows detours in Transit, and sends rider alerts.
Sean Paio
,
VP of Transportation
One Transit Data Platform for every team
Riders
Every ETA is a promise to your riders. Reliable real-time information builds rider confidence and increases transit ridership.
Riders
Customer Service
Reduce complaints with better rider information. Cut down “miss the bus” calls and help staff resolve the remaining requests even faster.
Customer Service
Operations
Shift from reactive to proactive operations. Handle whatever the day throws at you with Swiftly’s real-time tools.
Operations
Featured Resource
Ghost buses are everywhere. Meet the benchmark haunting them back.
Ghost buses hurt rider trust. The ETA Completeness Benchmark measures what accuracy can’t: whether riders get real-time info at all.
