CTtransit improves the rider experience and service reliability with Swiftly
CTtransit had two primary goals
Goal 1:
Bring high-quality, real-time predictions to CTtransit's passengers
Check out rider impactGoal 2:
Identify schedule improvements to shorten run-times and improve on-time performance
See OTP improvementCTtransit at a glance
Hartford, New Haven, and Stamford, CT
Fleet of 573 buses
18.5 million annual passenger trips
Goal 1: Bring high-quality, real-time predictions to CTtransit's passengers
Products:
Real-Time Passenger Predictions
Outcomes:
24% more accurate ETAs over previous system
67% reduction in predictions that would cause passengers to miss their bus
“
We’re thrilled to be working with Swiftly to improve the information our passengers are using every day. We know that reliable service and information is the key to bringing riders back. Our customer complaints and call volume have already dropped."
—Planning and Marketing, CTtransit
Learn moreGoal 2: Identify schedule improvements to shorten run-times and improve on-time performance, while quickly measuring real-time and historical network performance
Products:
On-Time Performance
Run-Times
Outcomes:
5% improvement in on-time performance
19% reduction in late departures
Validated need for more recovery time on two routes to reduce operator fatigue, implemented with fall 2022 pick
“
We've been focusing on enhancing overall service delivery and are having a lot of success with using Swiftly Run-Times to adjust our schedules with significant improvements to our On-Time Performance. We're able to use Swiftly data to validate what operators are telling us to adjust recovery time and make schedule changes accordingly."
—Justin Cayless, AGM of Transit Services, CTtransit
Learn moreSee the impact at your agency
Contact us for a look at how we can improve your agency's service reliability and passenger information.
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