swiftly for Customer Service

The transit industry’s most accurate real-time platform

With Swiftly, gain rider trust while revolutionizing your transit call center.

Live map

Access the industry’s most accurate real-time information map

Follow in real-time

Get a precise, down-to-the-second picture of the whereabouts of every vehicle in your network.

Get answers quickly

Equip agents with the tools they need to answer the most common questions, fast.

Shorten call times

Respond to "where's the bus?" inquiries quickly and shorten average call lengths across the board.

“It used to take about 10 minutes to resolve ‘where’s the bus?’ questions. Now we can help riders out pretty much right away. We can just check Swiftly and answer questions in about two or three minutes.”

Tammy Motteler, Director of Customer Programs, DCTA (Denton, TX)

GPS Playback

Immediately verify customer complaints and resolve rider inquiries

Replay vehicle movements

Easily replay historical GPS data for every vehicle in your network.

Resolve rider questions

Resolve issues like, "My bus never showed up," and "I lost an item, but I'm sure which bus" – in minutes.

Investigate in one place

Understand vehicle movements without reviewing video recordings or switching to other software.

“GPS Playback, which I love love love, provides me with all of the information I need to see, like whether a bus got to a stop ahead of schedule. And I don’t need to search the backend or anything.”

Khadijah Shabazz, Customer Service Supervisor, CARTA (Charleston, SC)

Real-Time Passenger Predictions

Improve vehicle predictions by up to 30%

Improve accuracy

Reduce complaints and increase ridership with the most accurate real-time passenger predictions available.

Use existing hardware

Use the CAD/AVL hardware already installed in your vehicles or integrate AVL information from multiple sources.

Automatically collect data

Collect route data even if a driver forgets to log in with vehicle auto-assignment.

“With our partnership with Swiftly, our customers now spend less time waiting at bus stops, and our service is more dependable. We awarded Swiftly the contract based on the proven accuracy of their predictions for our system."

David Block-Schachter, CTO, MBTA (Boston, MA)

Ready to improve transit service in your community dramatically?

See how Swiftly can improve service reliability at your agency with an in-depth demo.

Request a Demo