APTA Sample Event

Event day(s)
,
— 
Wed
Mar
4
,
2026
Event time
Event location

Transit agency leaders are always searching for new ways to improve service reliability without waiting for expensive, long-term infrastructure projects

In this webinar, Mike Helta, Chief Customer Experience Officer at the Maryland Transit Administration, shares the real-world strategies Baltimore implements to improve on-time performance.  

Viewers will learn a playbook for diagnosing and improving reliability challenges, including:

  • Accurate, accessible on-time performance data
  • Proactively managing service issues in real-time
  • Investments in operator training and onboard technology

Transit agency leaders are always searching for new ways to improve service reliability without waiting for expensive, long-term infrastructure projects

In this webinar, Mike Helta, Chief Customer Experience Officer at the Maryland Transit Administration, shares the real-world strategies Baltimore implements to improve on-time performance.  

Viewers will learn a playbook for diagnosing and improving reliability challenges, including:

  • Accurate, accessible on-time performance data
  • Proactively managing service issues in real-time
  • Investments in operator training and onboard technology

Featuring

Speaker photos and event details for Swiftly's OTP webinar.

Featuring

Event day(s)
,
Event time
Event location

Featuring

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