Improve on-time performance in 2026—Strategies from a transit agency executive

Transit agency leaders are always searching for new ways to improve service reliability without waiting for expensive, long-term infrastructure projects. 

In this webinar, Mike Helta, Chief Customer Experience Officer at the Maryland Transit Administration, shares the real-world strategies Baltimore implements to improve on-time performance.  

Viewers will learn a playbook for diagnosing and improving reliability challenges, including:

• Accurate, accessible on-time performance data
• Proactively managing service issues in real-time
• Investments in operator training and onboard technology