Webinar:

Improve on-time performance in 2026—Strategies from a transit agency executive

—

Wed

Mar

2026

Transit agency leaders are always searching for new ways to improve service reliability without waiting for expensive, long-term infrastructure projects.

In this webinar, Mike Helta, Chief Customer Experience Officer at the Maryland Transit Administration, shares the real-world strategies Baltimore implements to improve on-time performance.

Viewers will learn a playbook for diagnosing and improving reliability challenges, including:

Accurate, accessible on-time performance data
Proactively managing service issues in real-time
Investments in operator training and onboard technology

Transit agency leaders are always searching for new ways to improve service reliability without waiting for expensive, long-term infrastructure projects.

In this webinar, Mike Helta, Chief Customer Experience Officer at the Maryland Transit Administration, shares the real-world strategies Baltimore implements to improve on-time performance.

Viewers will learn a playbook for diagnosing and improving reliability challenges, including:

Accurate, accessible on-time performance data
Proactively managing service issues in real-time
Investments in operator training and onboard technology

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Featuring

Mike Helta

Chief Customer Experience Officer

MDOT MTA

Ritesh Warade

Chief Transit Officer

Swiftly

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Speaker photos and event details for Swiftly's OTP webinar.

Improve on-time performance in 2026—Strategies from a transit agency executive

Transit agency leaders are always searching for new ways to improve service reliability without waiting for expensive, long-term infrastructure projects.

In this webinar, Mike Helta, Chief Customer Experience Officer at the Maryland Transit Administration, shares the real-world strategies Baltimore implements to improve on-time performance.

Viewers will learn a playbook for diagnosing and improving reliability challenges, including:

Accurate, accessible on-time performance data
Proactively managing service issues in real-time
Investments in operator training and onboard technology

March 4, 2026 11:00 AM

Add to Google Calendar Add to Apple Calendar Add to Outlook Calendar

What’s a Rich Text element?

Test

Static and dynamic content editing

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Featuring

Mike Helta

Chief Customer Experience Officer

MDOT MTA

Ritesh Warade

Chief Transit Officer

Swiftly

Featuring

Mike Helta

Chief Customer Experience Officer

MDOT MTA

Ritesh Warade

Chief Transit Officer

Swiftly

Webinar:

Improve on-time performance in 2026—Strategies from a transit agency executive

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5

Heading 6

Featuring

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

Featuring

Featuring

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