Navigating detours—Best practices for improving passenger information

Let’s be honest: detours can be a nightmare. Parades. Marathons. Protests. Roadwork. Water main breaks. Four-alarm fires. Sometimes, detours are planned. Sometimes, they pop up haphazardly. Either way, transit agencies are often forced to scramble together an alternate route.

Transit agencies know that their customers deserve better. Riders need accurate, easy-to-understand information during detours. And agency staff need a simple way to get it to them.

Access the recording to learn: 

• How to centralize detour information so you can enter it once and communicate it everywhere
• Actionable steps to inform all internal staff members of detours
• Best practices to keep riders as knowledgeable as your team