A holistic approach to service delivery

Service delivery—planning, managing, and communicating service to riders—is the core function of every transit agency. But this critical function has become increasingly complicated in the context of staffing shortages, service cancellations, and changing reporting requirements.

In the recording, hear from planning, operations, and customer service experts as they share how they use modern technology to dynamically plan, manage, communicate, and report on service.

Hear agencies’ real-world experiences with:

• Using historical data to plan efficient schedules, including non-revenue trips
• Canceling and reinstating service in response to staffing
• Communicating frequent service changes to passengers
• Automated data sources for NTD reporting