State of Public Transit 2021

Read the results of our survey to learn how other transit professionals navigated 2020 and how you can apply their learnings at your agency.


2020 was a turbulent year for public transit. Ridership plummeted, budgets suffered. And yet, public transit showed itself to be more resilient and agile than ever before. Transit professionals worked tirelessly to keep essential workers moving and quickly implemented protocols to make public transit safe for riders and staff.

In an effort to capture the state of public transit in the midst of a global pandemic, we surveyed transit professionals and analyzed quantitative data to understand the breadth of COVID response, uncover areas of learning, and find opportunities for the industry going forward.

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About the Author

Swiftly is a transit reliability platform to keep public transportation a fast, frequent, and attractive alternative to the private vehicle.

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