Rider Alerts allows transit agencies to easily communicate service interruptions -- such as service cancellations, detours, stop closures, and significant delays -- to riders wherever they get their transit information.
Rider Alerts provides a simple way for agencies to send information to trip planning apps, so riders can more easily adjust their travel plans, as well as send modified routing information to navigation apps, so riders don’t have to think about it in the first place. In Transit App, passengers can also subscribe to alerts so that they get notified as soon as you publish new information.
Rider Alerts publishes a GTFS-rt Alerts feed, an open data standard, so any app can incorporate these messages. Our open ecosystem also makes it easy for agencies to integrate Rider Alerts through to their own apps, signage, websites, social media, and more. This means that passengers will see the same alerts wherever they get their information.
We’re offering Rider Alerts to agencies at no cost through September. Learn more.
Live Operations helps agencies get proactive about vehicle spacing by flagging, in real time, the vehicles that are contributing most to bunching, gapping, and poor schedule adherence. Live Operations has three views:
1. The Live Map shows where on a map each of your vehicles currently is located (current Swiftly customers will already be familiar with our Live Map);
2. The new Live List makes it simple to sort vehicles by early/late or bunched/gapped and isolate the biggest offenders, so agencies can send out specific instructions to get these vehicles back on track;
3. The new Live Ladder gives a precise, real-time picture of the spacing of every vehicle in your network, updated every few seconds.
Turn on vehicle IDs alongside vehicle markers in Live Map and GPS Playback to easily track particular vehicles as they travel This gives operations and customer service the additional detail they need at a glance.
Last month we released new last stop on-time performance handling options, and we’ve just put on the finishing touches so that these settings apply in our newest module, Operator Reports, as well! Choose from three last stop OTP handling types to customize your OTP calculations. Reach out to your Customer Success Manager if you’re interested in changing your agency’s parameters.
We’re committed to making our data easy to access and use for our customers, whether it’s in the Swiftly dashboard or through our APIs. This month we released our Headways API so that you can use historical data about bunching and gapping beyond the Swiftly Dashboard. To access the Headways API, navigate to the API guide in the menu bar. Don’t have access? Reach out to get an API key.
We are opening up Live Operations (our updated Live Map module) to beta customers. Let us know if you’re interested in early access to real-time list and route ladder views. We’ve been working with several agencies already to highlight the biggest trouble spots and get ahead of reliability issues as they come up during live operations.
At Swiftly, we want to make it easy for your whole agency -- from operations and scheduling to customer service and planning -- to share a single data source, eliminating departmental data silos so everyone is looking at the same metrics.
Now, Swiftly Dashboard can better capture your agency’s on-time performance definitions beyond setting on-time thresholds. By default, the last stop of a trip is treated as any other stop. In response to customer feedback, we now have two additional options for handling last stops:
Option 1: treat an early arrival at the last stop as "on-time" for the purposes of the on-time performance metric
Option 2: remove last stops completely from on-time performance metrics
Option 3 (default): treat the last stop the same as any other stop
Your agency’s configuration will show in the Filter Panel under “Last Stop Handling.” Reach out if you’re interested in changing your agency’s on-time performance parameters.
There’s a new way to easily adjust the time range across modules to an exact time. Simply click the time range fields and type in the appropriate time. As before, you can still drag the time ranges.
Keep your eyes out for Swiftly’s newest features - List and Ladder View. The new features will enable Operations to quickly prioritize vehicles with substantial deviation from their schedule or headway as well as understand vehicle spacing and layovers at a glance to minimize or eliminate the impact on passengers.
Interested in beta testing List and Ladder? Reach out.
In Live Map you can now see timepoints as filled stops to visualize on-time performance and headways at the timepoint level.
GPS Playback is now even easier to use and comes with more control. We added a play button and different speeds.
We also built more ways to quickly access GPS Playback. Click through from the vehicle information view in Live Map, schedule view in the On-Time Performance module, or trip by trip performance in Operator Reports.
The Active Blocks API enables you to easily fetch information on currently active blocks. The data, organized by route, includes scheduled trip information and, if available, any vehicle details associated with the block.
Learn more about this and all of our APIs by clicking on “API Guide” from the top-right Menu. Not seeing it? Reach out to our team to get a new API key to start building your own custom applications and reports on top of Swiftly.
The first transit tool to give agencies a data-driven, objective perspective into how operators are driving their routes and executing their schedules.
You can use Operator Reports to view which operators are adhering to their schedules, recognize operators who might need coaching, and identify reliability issues that might stem from unrealistic schedules.
"Non-revenue” trips are now called “layover/deadhead” to more accurately reflect what the vehicle is doing. We changed these layover/deadhead trips from purple to gray to put more focus on vehicles carrying passengers and to pave the way for more enhancements coming soon!
Now you can jump to Satellite view in any of the Swiftly maps with a click. Or, check out Street View by clicking on any stop in Live Map or GPS Playback to get a feel for amenities and geography.
Swiftly’s Suggested Run-Times can reduce run-times analysis from weeks to minutes, but we know there’s still a lot more work to turn real-world run-times into schedules that factor in resources and staffing. We’ve added a download format, “Stops as rows,” to the Suggested Run-Times view that makes it easier to consolidate route-by-route downloads and do additional analysis.
Route groups in the On-Time Performance module enable you to sort performance by express routes, garages, or modes of transportation. Each might have different conditions, different staff, and even different key performance metrics. Often, these groups want the ability to check only their own performance -- what they can influence -- to get to the bottom of the effects of changes. And hey, we've even heard that some folks use it to spawn a little healthy competition!
Reach out to your customer success manager to pin down which route groups make sense for you agency.
Combining real-time and historical insights are essential to forming a complete and accurate picture of your transit network. That’s why we’re making our modules even more connected. When viewing a vehicle in live map in real time you can now click directly through to GPS playback to see what that vehicle did at any point in the past on that route.